Shipping Policy

Processing Time

All of our products are custom-made, so please allow time for your Faniteez character to be designed and your items to be handmade. Orders typically ship within 3–4 weeks, but exact timelines may vary depending on order volume and complexity. We’ll keep you updated along the way!

Shipping Rates & Times

Shipping costs are calculated at checkout based on your location and order size. We ship from the United States using standard, trackable services whenever possible. Once shipped, delivery usually takes:

Domestic (U.S.): 3–7 business days
International: 7–21 business days (varies by destination)

Please note that international orders may be subject to customs fees or delays, which are the responsibility of the buyer.

While we list estimated shipping times to set expectations, your order may arrive sooner depending on demand and our current production schedule.

Lost or Delayed Packages

Once your order ships, we are not responsible for delays caused by the postal service or customs. If your package has not arrived after the estimated delivery window, please contact us and we’ll do our best to help track it down.

Shipping Address

Please make sure your shipping address is correct at checkout! We cannot replace or refund orders sent to incorrect addresses provided by the customer.